From the moment we arrived, we were treated like old friends. We were greeted by Emmy, who got us organised, made us drinks (even though it wasn't quite happy hour, yet), made sure our luggage was taken care of, and checked that we had reservations for dinner. Along with Jacquie, Ashleigh, and the rest of the staff, we were treated like royalty the entire stay, and we can honestly say so was every other guest. The special treatment we experienced extended even beyond this incredible staff. We felt safe in the neighbourhood, and our room was large, immaculate, well-serviced, and comfortable. Moreover, it was quiet, which was stunning given that we were not far from Times Square. We stayed on the 4th floor, and heat rises, but we could open the windows and it was still quiet. Amazing for Bangkok! Although there is no lift, we were helped with our luggage. And actually, having no lift is part of the charm and home-feeling of 414. We had access to really good restaurants, all walkable. The staff has a list of favourites and are happy to help with recommendations and reservations. We'll be recommending this hotel to everyone we know. Go there. We'll be back the next time we're in Thailand, Bangkok!