good customer service
旅客可以到名為Shine Spa的專屬水療SPA享受一系列按摩療程。 旅客可以運用所提供的休憩設施，例如︰室外游泳池、按摩浴缸和蒸氣浴。 它也擁有具有城市和泳池景觀的日光浴甲板。
商務中心, 門房服務, 現場貨幣兌換, 洗衣服務, 會議/宴會設施, 美容沙龍, 鬧鐘服務, 免費機場接駁巴士, 每日房務清潔, 傳真機/影印機, 特殊飲食菜單（應要求提供）, 觀光旅行櫃檯, 接駁車（免費）, 訂票服務, 可提供口罩給客人, 24小時保安, Spa, 婚禮服務, 保姆或托兒中心
免費無線上網, 所有區域均提供Wi-Fi, 免費上網
無障礙設施, 現場自動提款機, 禮品店, 洗衣設備, 客房服務, 防火警報器, 室外泳池, 餐廳, 酒吧/休閒廳, 特快退房, 吹風機, 有線或衛星電視, 空調, 24小時櫃檯, 桑拿浴, 指定吸煙區, 備有儲物室, 提供禁煙室, 陽台／庭院, 床單, 毛巾, 電梯, 迷你吧, 熨斗及燙衣板, 電梯直達, 轉接頭, 額外浴室, 額外馬桶, 鬧鐘, 陽台, 浴缸, 沐浴乳, 瓶裝水, 房内早餐, 鋪蓋地毯, 兒童電視台, 市景, 衣架, 咖啡機, 潤髮乳, 書桌, 用餐區, 餐桌, 電熱水壺, 行政貴賓廳通行證, 家庭間, 滅火器, 平板電視, 免費盥洗用品, 暖氣, 使用房卡, 兒童餐, 親子自助餐, 報紙, 非羽絨枕, 燙褲機, 私人浴室, 收音機, 保險箱, 閒坐區, 洗髮精, 淋浴, 浴帽, 拖鞋, 小吃吧, 靠近床頭的插座, 沙發床, 沙發床, 隔音客房, 隔音效果, 泡茶機/咖啡機, 電話, 廁所, 衛生紙, 牙刷, 垃圾桶, 電視, 高層可乘電梯, 代客停車, 自動販賣機（飲料）, 自動販賣機（零食）, 站立式淋浴間, 衣櫃, 熨燙服務, 擦鞋服務, 附設商店, 浴袍, 花園, 水療與養生中心, 急救包, 用餐地區需保持安全社交距離, 社交距離規定, 有程序檢查客人健康, 共用區域有CCTV閉路電視, 住宿外圍有CCTV閉路電視, 在適用位置為員工和客人之間加設屏障, 使用針對冠狀病毒的清潔劑, 更換住客期間會徹底消毒住宿, 所有盤子、刀叉、杯子和其他餐具均已消毒, 食物可以送到客人的住宿, 住客可以選擇不使用住宿清潔服務, 工作人員將致力遵守當地政府所發出的安全和清潔指引, 兒童泳池, 咖啡店, 停車（收費）, 蒸氣室, 可提供嬰兒床, 保險箱, 熱水浴缸, 冰箱
健身中心, 高爾夫球, 按摩, 晚間娛樂, 室内遊戲區, 兒童戶外遊樂設施, 計次付費頻道
good customer service
check in 及 check out 順暢及快捷。 員工態度ok,。隔音有銀待改善。
recent stay experience
good location, but check-in queue took too long and the beds are too hard and pillow too soft
convenient and friendly staff
great location and excellent customer service
The staff are exceptionally accommodating, considerate, supportive and locks in. Over-all we had a terrific time at The Sheraton Macau. The room, the see, cleanliness, area (right at the heart of Cotai Center & exceptionally close air terminal), the nourishment, vibe, conveniences, staff, check-in and out encounter, everything was fabulous! Will certainly remain at the Sheraton for my following Macau trip. Staff are accommodating, great benefit and respectful. Room is roomy and comfortable with a sensible cost. Quick check-in and check-out counters for travelers.
It’s a beautiful place as always, I find it more relaxing since they upgrade our room, my daughter has more space to play and make her own tent. When you go down to the room you can also find a lot of restaurants, food court and it was good for shopping and coffee after. We stayed at the deluxe room, which was very spacious. Loved the bed, and room service was prompt. They were happy to make reservations for is also for different restaurants. Gym is great, has all the gadgets to expect. Food court is decent also. Loved the braised beef curry hot pot, and fried onion pancake plus the fried twirly breakfast Yau Tao - doughish item that people have with congee. The kids carvan next door was awesome to spend some time (and money) for the kids.
Big thanks to Erika Serrano, who from the welcome email, check-in, room transfer (to a better view) all the way to our check-out (she even extended the check out time to 2pm). She even provided a special cake & card for my dad's birthday. She really went out of her way to keep in touch with us all throughout our stay just to ensure that we are having a great time. Josie also took time to write us welcome messages that made us look forward to our stay at the Sheraton. Special mention also goes out to Nello & Earth of the Bene Cafe' where we had our buffet breakfast for the 3 days that we were checked-in. Both were also very accomodating, courteous, helpful and engaging. Over-all we had a grand time at The Sheraton Macau. The room, the view, cleanliness, location (right at the heart of Cotai Center & very near airport), the food, ambiance, amenities, staff, check-in and out experience, everything was excellent! Will definitely stay at the Sheraton for my next Macau trip. Staff are helpful, good service and polite. Bedroom is spacious and comfortable with a reasonable price. Fast check-in and check-out counters for travelers.
All Integrated Hotel
The hotel is integrated with the shopping mall and others hotel, the place is so big and you can literally live without going out of the hotel. The check in and out are really strict with the time but can be done fast, check out can be done just by return the card to the express check-out box.the rooms are big and complete, they also lend you a smartphone with the internet. too bad I cannot try the swimming pool since the weather is not good at that time, I think for my next visit to Macau I might stay at this hotel again. Nothing more I could ask for just continue giving the guest the great service that you provide.
Karl C. A
I would like to thank Stephy for helping us checked in. She welcome us with big smile. Thank you also to Smith to help us with our luggage's. Thank you so much to Josie Bilag and Erika Mallari for giving us what we wanted and give us a surprise in our room and also for helping us to extend our booking. She really is a superwoman. I want to thank Eduardo and Alrie for helping us with our keys. They really made my day because all i did is to laugh at their jokes! Their sense of humor is one of a kind! They even give my kids coloring book which made them so happy. And kids love them so much especially Eduardo and Josie Bilag!