華泰瑞苑墾丁賓館 飯店

This inn is tranquility characterized with a superb inviting staff, settled in green mountains with a flawless sea see and simple get to to Kenting National Stop. The nourishment is perfectly served on carefully assembled earthenware dishes in a comfortably rich feasting room. Select the exterior tables at nightfall to observe the sun blur into the sea skyline. As an illustration of their exceptional client benefit, we strolled to the National Stop and the hotel's carry driver, who was fair driving by, spotted us paying for our tickets. He ran up to us to caught and give markdown tickets, sparing us a few NT. They go out of their way to create visitors feel welcome and at domestic. The open air yoga was too very vital.

房間極舒適，服務態度優良，早餐好吃，東西忘了還會打電話提醒，下次一定再來

The moment you arrive at the resort you immediately feel that you truly immerse yourself in nature with view of looming peak, of bird singing and the truly caring and attentive service that staffs here like Win and Roeye have shown. Located inside Kenting National Park and being a former residence of Chiangkaishek, the resort has the best to offer in terms of simple and pure luxury combining with preserving and promoting environmental awareness. It's a short but winding drive from Hengchung town, so it's convenient for guests to explore the park yet enjoy the convenience of nearby beaches! The resort design and color has a soothing and calming effects on guest that they feel all the stress and pressure of their mundane affairs were dispersed once they step on the resort ground. All rooms are facing the mountain and the ocean so the view is breathtaking. It's a picture perfect location for sunset view. I had enjoyed so much the care and service offered by staffs here with Win providing everything that I needed, answer every question that I had. Roeye another front desk staff had taken us on a nature walk that's both educational and entertaining. Even the staffs at Mu restaurant were super nice. All of this has made our time there both enjoyable and memorable.

感謝Max熊提供的機會，讓我在華泰瑞苑與家人共度耶誕假期，雖然已住過幾次瑞苑，但此次擔任試住員仍不敢大意、試著從另一角度觀察飯店的經營，因此預訂了燭光晚餐體驗高檔服務的一環。而入住日碰巧為結婚周年日，瑞苑也應允升等套房，對回流客的期許展現誠意和照顧。 住宿方面：五等 客房空間（花園與海景皆是十坪）雖然不大但以使用空間、以及瑞苑的精緻路線算是適宜；房內備品（含入住時的招待品、迷你吧、雜誌卡片目錄、衛浴、換洗袋⋯）我們可以感到瑞苑用心之處；特別推薦的是床相當舒服，會讓你愛上它。 餐飲方面：四等半 過去幾年一直想找機會嘗試如國外迷人的燭光晚餐，所以在幾次機會的瀏覽資料以及與飯店人員的詢問瞭解下，我們滿懷期待趁特別日子下榻並慶祝。 然而時而落山風飄雨不適合在屋頂、戶外，加上客滿狀態，我們能體諒這兩種因素將稍改變用餐地點與服務品質，因此專注在沐餐廳為我們準備的餐點上。 稍感遺憾的是，因曾在沐餐廳用過中餐、晚餐皆在水準之上，燭光的食材等級以波士頓龍蝦、美國老饕頂級牛排與Moet香檳酒是有其價值，其他餐點變化性與創意，較一般晚餐等級稍高、但因對燭光的期待較高，所以豐富性未能顯現；加上因僅能安排在餐廳內半開放式包廂，餐具、佈置、擺設未能彰顯獨特，客滿的情形使得與理想中專人服務和隱密氣氛皆在此次晚餐留下遺憾，餐點在進行前也因人多祇有帶位入坐，未有詳細的解說如何進行，因此如何為預訂燭光晚餐的貴客進行適切的服務與替代方案，才能更奠定瑞苑於墾丁頂級飯店的獨特之處。（補充的是，為我們服務的人員也許感到我們的疑惑，所以有做些招待，表示服務人員的敏感性不差，事後向餐廳反應用餐意見，也相當有誠意提供方案） 服務方面： 服務的水準依舊良善親切且主動，是我們可以學習之處。 最後，早餐的變化性與之前幾次稍有不同，經與James聊天可以理解瑞苑在不同季節，會善用台灣在地食材、提供予旅客不同的選擇性，滿足食客的味蕾，有空常回來瑞苑度假。